magicFix

Do you want to:

change your email address for voicemail? ... change your password? ... change your account email address? ... purchase International minutes? ... add additional years? ... add IPP? To complete any of these, simply login here: my.magicjack.com

If you have clicked above and still need further assistance, read these:

I cannot access my voicemail/My voicemail is not working
From your phone (that is plugged into your magicJack) dial your own number. Or: Click the Voice Mail button on your Softphone (the phone displayed on your computer screen).
When you hear a voice, press the * (star) key. When prompted, dial the default password 1234 on your phone or Softphone. Please change your password after you have accessed your account. Follow the prompts to personalize your options.
Audio Quality
Please try connecting your magicJack to a different USB port and try again If that did not work, Click here
Please try using a different phone with your magicJack If that did not work, Click here
Please reboot your modem and router (if you are using one) for 3 minutes
Lost Password and eMail Address
Click here to visit my.magicjack.com, then click the "Remind me By Email" button. An email with your password will be sent to your registered email address.
Cannot start my magicJack
Please go to my computer and double click the magicJack icon.
If that does not work:
Open task manager (control+alt+delete) and click the tab named processes. Locate and end the following processes: UTSCSI, NEWNET_SETUP, MAGICJACK, and MAGICJACKLOADER. If one or several of these are not listed, do not worry. Now unplug your magicJack, wait 15 seconds, and plug it back in.
Blue Light is Not on / I Cannot Click Telephone in Menu
Click here to Download and run the Recover Tool from the link below. After running the tool, unplug your magicJack, wait 15 seconds, and plug it back in.
Status of My Order
Please allow 4-10 days for Standard Mail, or 2-4 days if you selected Priority Mail.
PC Speakers Don’t Work
  1. Click Start
  2. Click Control Panel
  3. If your Control Panel is in Category View, double-click Sounds, Speech and Audio Devices. If not, go directly to step 4
  4. Double Click on Sounds and Audio Devices
  5. Click the Audio tab (the middle one)
  6. Under both Sound Playback and Sound Recording, select your default audio device (the one you want to use) from the drop down menu *Never select Tigerjet as your default device
  7. Click the box labeled "Use Only Default Device" (located in the bottom left corner of the window)
  8. Click Apply and OK
Echo
Please go to "MENU" on your magicJack, click headset/volume control and lower the volume for both microphone and speakers to about 1/3 of max.
If that does not work: Try plugging your magicJack into a different USB port.
If that does not work: Please reboot your modem and router (if you are using one) for 3 minutes.
If that does not work: Try using a different phone with your magicJack.
magicJack is Not Recognized by Computer
Tech Chat is Now Available from 9AM to 11PM (EST) Monday through Saturday, and from 10AM to 7PM (EST) on Sunday.
Click here for Tech Chat
Voicemail
Free voicemail is included in your magicJack purchase. To access and personalize your voicemail:
From the softPhone:
Click the "Vmail" button
Press zero to personalize settings
From a telephone connected to the magicJack:
Dial your 10 digit telephone number
Press zero to personalize settings
From an alternate telephone line such as a cell phone:
Dial your 10 digit magicJack number
Press the * (star) key
Enter your password (default is 1234)
Cannot Make Calls
Please unplug your phone from your magicJack and leave your magicJack connected to the computer. Now place a call using the softphone dial pad on your screen. If the call goes through, please try using a different phone with your magicJack.
Click here for Live Person Tech Chat
To reach a Live Person
Monday-Saturday, 9AM-11PM EST
Sunday, 10AM-7PM EST