Questions? Click here for help from magicJack.
Questions? Click here for help from magicJack.
Buy Concierge
Buy Concierge
Buy Concierge

Enjoy the convenience of premium, hassle-free support PLUS discount on a replacement.

buy concierge

What is magicJack Concierge?

magicJack Concierge is an enhanced Customer Care offering that includes:

Phone-based Support

Now you can talk through your questions or concerns on the phone.

Premium Support

Experts only for our Concierge customers! They are waiting to help you with anything you may need to get the most out of your magicJack.

Discounted Device Replacement

Get a new device at a discount, only available with Concierge.

So much value at a great price!

magicJack Concierge service costs $11.99* for one year — that's less than going to a sit-down lunch.

Prefer more coverage and an even better deal? Three years of magicJack Concierge is only $24.99.

You can purchase magicJack Concierge anytime, as long as you have active service on at least one magicJack device. magicJack Concierge is effective from date of purchase, regardless of service term associated with the selected device.

Click here to log in and sign up for magicJack Concierge TODAY, so you can start chatting with our expert agents.

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A little bit about our expert agents...

“I enjoy working as the Concierge Supervisor because I eat, sleep and breathe excellent Customer Service – I truly LOVE my job! When a customer is satisfied and gives kudos for a ‘job well done’, it rings true that I have done my part in providing my best self in helping that customer resolve their concern.”

— Aviance

“As a Concierge agent, striving for customer service excellence, is always a priority!”

— Irini

“As a Concierge agent, I’m committed to resolving any issues quickly and efficiently.”

— Chris

“Call in for consistent premium service when you need it most. That's where we make the difference.”

— Anthony

“Customers have called me tenacious. I refuse to let go of a problem until it is resolved.”

— Ric

“As Concierge agents, we are empowered to make a difference in how customers view magicJack and its efforts to provide excellent customer service. We show our customers we do appreciate and value their business.”

— Marcia

How do I contact Premium Support? Call!

You asked ... and we answered! If you prefer to talk on the phone with a Customer Care agent, you can with magicJack Concierge.

We know you value talking on the phone, you have a magicJack after all! To continue serving our millions of customers while keeping our low prices for service and renewals low, we are no longer able to answer all of your great questions on the phone. You may have noticed this if you've tried to contact Customer Care recently - instead of a phone number, you chat online with one of our excellent agents. If you are one of the thousands of customers who prefer to talk to an agent, sign up for magicJack Concierge NOW!

Click here to learn more about Concierge and get access to our excellent, phone-based support today!

You rang?

We know questions can pop up day or night, so we extended hours for the Premium Support offered by magicJack Concierge:

Monday – Friday: 9:00AM – 10:00PM Eastern
Saturday – Sunday: 9:00AM – 9:00PM Eastern
Holidays: 9:00AM – 9:00PM Eastern

How do I purchase magicJack Concierge?

It's easy! First, log in to your magicJack account at my.magicjack.com. Upon logging in, click on the banner with the magicJack Concierge logo to sign up for Premium Support!

Limitations

  • You must agree to the magicJack Concierge Terms of Service in order to activate and utilize the service.
  • We reserve the right to terminate your use of magicJack Concierge service in certain extraneous circumstances, including:
    • Intentional misuse.
    • Your use of Premium Support is extraordinarily greater than the average magicJack Concierge customer.
    • You contact us for greater than four separate issues in any month.
    • You contact us more than eight instances in any month.