Do you have an "Error 3" or an "Error 20" or a
"Please connect to the Internet and double click here" message?
These errors are caused by your firewall blocking magicJack.
For Instructions on how to unblock, click the appropriate link below:
• Windows XP USERS click HERE
• Windows 7 and Vista USERS click HERE
If your firewall is not listed, perform a google search for "add exception+the name of your firewall/antivirus provider".
Our live chat support is very busy. Your best bet is to do this on your own – wait times can be much, much longer than our average of 3 seconds.
Contact List Update:
magicJack customers have now received our latest magicJack upgrade. A small number of customers have lost their contact list. We are sorry for the inconvenience, please create a new contact list.
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 For questions regarding orders and billing, click here: Order/Billing Chat |
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 If for any reason the magicJack does not perform just as we say, return it to us during the first 30 days and your card will not be charged. |
