magicJack - Customer Care - Official Website

Use our Phone Service for free, make all the free calls you please. 100% Risk FREE - you pay nothing. (Hurry, less than 10,000 magicJacks are eligible to be shipped for the Free Trial Offer Today, Tuesday, February 09, 2010. This offer is not available in stores and will expire.)

Top Questions Being Asked:

30 Day Trial Offer
- After your free 30 day trial your card will be charged $39.95 for your magicJack which includes a one year license. The $39.95 price above will be authorized on your credit card, but not charged to your credit card until the end of your free trial period. Click here to buy now!
  If for any reason the magicJack does not perform just as we say, you can return it to us during the first 30-days, and your card will not be charged. To request a Return Authorization Number, follow these four steps:
  1. Click here and then ...
  2. In the comments, ask for an "RMA number".
  3. Press "Submit".
Shipping/Order Status
- You will receive a notification in your email when the order is fulfilled. Delivery without tracking usually takes 4-10 business days (no tracking) from when it was shipped.
  
  We also offer priority shipping with a tracking number, which usually takes 2-4 business days from when it was shipped. You will receive an email within 24 hours (we ship 6 days a week - excluding holidays) that will confirm your order and provide a tracking number.
  To track an order placed with priority shipping, visit http://www.usps.com, enter your tracking number under "Track and Confirm", press "Go".
International Calling
- Call any person on their magicJack number in any country and the call is free. Call back to the US from another country with your magicJack and it's free. Or, to dial directly from your magicJack number to an International number, registered magicJack users can purchase International minutes by logging in to their account at http://my.magicjack.com
Voicemail
- Free voicemail is included in your magicJack purchase. To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack softphone, or dial your own number (from any phone). At the automatated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail.

For questions regarding orders and billing,
click here: Order/Billing Chat

If for any reason the magicJack does not perform just as we say, return it to us during the first 30 days and your card will not be charged.

Do you want to:

change your email address for voicemail? ... change your password?... change your account email address? ... purchase International minutes? ... add additional years? ... setup or change your call forwarding? ... add IPP? To complete any of these, simply login here: my.magicjack.com

Important. Important.
If you are not able to make calls or having trouble with your contact list, please
Click Here for the fix. This will be your best solution. You should not click here if you do not have this problem.

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